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Payments

Payment must be received within 7 days of placing an order. 
If payment is not received within this time frame the item will be relisted..

We accept money orders, cashier's checks, personal checks, and credit cards for payment.
Personal checks must clear before the item is shipped, so please allow up to 14 days for confirmation that your check has cleared. 

For faster processing,  pay via Paypal or a credit card.

For custom order items are subject to prepayment.
A 50% deposit is required to confirm orders, with the balance due prior to shipping. 
 

You may email custom order information to
blackdogdesigns@bellsouth.net.


Shipping

All packages are to be fully insured. 

All orders are shipped either ...

USPS Priority/Insured mail with delivery confirmation
or
USPS 1st Class.

Shipping fees are not refundable under any circumstance.

Lower cost and other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.

International Shipping Information is available upon request.

We will ship international orders when payment is made via a verified PayPal account.

Returns and Exchanges

Cancellations
We will accept Cancellations if we are notified before the shipping has been paid for.

Exchanges

Exchanges of some items will be considered.

Please contact us if you have any questions about the eligibility of a exchange option.

We do not cover additional shipping costs facilitating the exchange.  The new shipping cost will be covered by the buyer.


Returns
 

We do not accept returns.

Because of the special occasion nature of some of the items we sell, we cannot guarantee to accept returns on all of our items.
Please contact us if you have any questions about the eligibility of a return option, for an item, before
your make the purchase.
But please contact me if you have any problems with your order.
If applicable,  a full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.

There are no refunds on items damaged in shipping.  In that case, you must file a claim with the carrier.

Orders that are paid for with a credit card and returned will be assessed a $3.00 processing fee. 

All packages are to be fully insured. 

You must notify us of any return so that we will be expecting your package.  Returns that are sent without our prior knowledge will be refused.

We do not refund shipping costs or credit card fees.  They will be deducted from the total amount of your refund.







blackdogdesigns@bellsouth.netan>

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